About Me
Software Engineer with 3+ years of experience building backend systems, internal tools, and automation in high-growth environments. At WorkIndia, I build and maintain self-hosted dialers, Kafka-based bulk processing, and tooling that reduces manual work and improves reliability.
My core stack is Python, Django, PostgreSQL/MySQL, and AWS—plus Kubernetes, Kafka, and observability (Grafana/Prometheus/CloudWatch) to keep systems healthy at scale.
Skills
A collection of technologies and tools I work with to bring ideas to life
Backend & APIs
Infrastructure & DevOps
Monitoring & Tools
My Work
A few highlights from what I’ve built at WorkIndia—focused on scalability, automation, and reliability.
Self-Hosted Dialer System
Built and maintained self-hosted dialer systems to send blast IVRs, reducing dependency on third-party tools and improving outreach scalability
Bulk Operation Panel
Developed a powerful Bulk Operation system within the CRM, leveraging Kafka for asynchronous large-scale data processing, improving system performance by 70%
VM Management Platform
Engineered a Django-based application to manage multiple VMs, enabling remote command execution, system updates, and file replacements, significantly optimizing infrastructure maintenance
Automated Invoicing System
Designed and optimized Kafka-based producer–consumer workflows for invoice generation, reducing processing time by 70% and improving system resilience
Monitoring & Observability
Implemented robust observability stacks using Grafana, Prometheus, CloudWatch, and Sentry, cutting incident response times by over 40%
Gen-AI Integration
Seamlessly integrated a Generative AI module into WorkIndia's internal verification pipeline to enhance decision-making and data validation accuracy
My Projects
Personal projects and open-source contributions I've built to solve real-world problems
Reviewlyze
A review and analytics platform built to help businesses understand and analyze customer feedback and reviews
Deen Over Duniya
Open SourceAn open-source static site helping boost deen with authentic Hadiths, Islamic stories, and religious content. Built with Docusaurus and deployed on Vercel
What I Do
Here's what I bring to the table and how I can help bring your ideas to life
Scalable Backend Systems
Building high-performance backend systems using Django and Python, processing millions of requests per day with minimal latency.
Bulk Data Processing
Designing Kafka-based producer–consumer workflows for lead management, invoicing, and bulk operations, reducing processing time by 70%.
Cloud-Native Infrastructure
Deploying and managing containerized services on Kubernetes with AWS, ensuring scalability, fault tolerance, and high availability.
CI/CD & GitOps
Creating CI/CD pipelines with GitHub Actions/Workflows and using GitOps tools like Argo CD to ship changes safely and repeatably.
Monitoring & Observability
Implementing robust observability stacks using Grafana, Prometheus, and CloudWatch, cutting incident response times by 40%.
Infrastructure Automation
Building automation tools for VM management, system updates, and infrastructure maintenance, reducing manual intervention significantly.
Cross-Functional Collaboration
Bridging gaps between engineering, operations, and product teams to deliver fast, maintainable, and impactful solutions.
Experience
My professional journey building scalable systems and solving complex problems
Product Support Engineer 2
WorkIndia
Bangalore, Karnataka
10/2023 - Present
- •Built and maintained high-performance backend systems processing millions of requests per day
- •Deployed containerized services on Kubernetes with AWS, ensuring scalability and high availability
- •Implemented observability stacks using Grafana, Prometheus, CloudWatch, and Sentry, cutting incident response times by 40%
- •Designed Kafka-based workflows reducing processing time by 70%
- •Developed Bulk Operation system and Preset Plan feature for CRM
- •Engineered Django-based VM management application for infrastructure automation
- •Integrated Gen-AI module into internal verification pipeline
- •Shipped 30+ impactful features for Tech Support team
Product Support Engineer 1
WorkIndia
Bangalore, Karnataka
04/2024 - 05/2025
- •Built and maintained self-hosted dialer systems, reducing third-party dependencies
- •Reduced system recovery time from 24-72 hours to under 10 minutes through monitoring and alerting
- •Managed physical servers, Proxmox environments, and GSM gateways
- •Shipped critical tools like bulk operations panel and sales workflow manager
- •Actively debugged infrastructure, backend, and frontend issues
Technical Support Engineer 1
WorkIndia
Bangalore, Karnataka
10/2023 - 04/2024
- •Bridged gap between IT and Engineering teams for faster issue resolution
- •Led initial setup of dialers and internal telephony systems
- •Resolved over 1,500+ internal support tickets with rapid turnaround
- •Owned access provisioning workflows and RBAC compliance
- •Created internal SOPs and troubleshooting documentation
Grievance Manager
WorkIndia
Bangalore, Karnataka
08/2022 - 08/2023
- •Owned and resolved customer and employee grievances across departments
- •Identified and fixed broken internal processes through root cause analysis
- •Implemented protocols reducing mis-selling cases
- •Designed structured grievance and escalation workflows
- •Reduced grievance resolution time by over 40%
Customer Support Executive
WorkIndia
Bangalore, Karnataka
10/2021 - 08/2022
- •Delivered frontline support to thousands of users across India
- •Handled tier-1 and tier-2 escalations with timely resolution
- •Used MySQL for data analysis and root cause analysis
- •Contributed to increased CSAT scores through personalized support
Education
BBA - Bachelor of Business Administration
Subharti University (Distance Education)
02/2021 - 11/2023
12th Standard
Incomplete